We’re looking for a tech savvy support specialist that will ensure the happiness of our users.
Responsibilities
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answer both technical and general user questions via Intercom and email
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help users integrate FirstPromoter into their website and troubleshoot integration issues
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review new customers' website to check if their tracking code is integrated properly
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proactive outreach to new trials or existing users and provide on-boarding assistance
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improve our help documentation with new artices, tutorials, how-to videos, etc
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ocassionaly jumping on ad-hoc calls with customers to quickly fix issues, as necessary
What we're looking for
have previous experience delivering excelent support experience
- have a minimum 2+ years experience in Javascript and HTML
- fluent in spoken and written English
- be available to work around the North America Time Zones (GMT -3 to GMT -6)
To apply please contact us at jobs [at] firstpromoter.com