Jobs

Open positions


We're a small but growing and fully bootstrapped startup located in the heart of Transylvania(Sibiu/Cluj, Romania). If you're open to new challenges and aren't afraid of vampires, you might be the perfect fit :)

Technical support specialist Remotely

We’re looking for a tech savvy support specialist that will ensure the happiness of our users.

Responsibilities

  • answer both technical and general user questions via Intercom and email
  • help users integrate FirstPromoter into their website and troubleshoot integration issues
  • review new customers' website to check if their tracking code is integrated properly
  • proactive outreach to new trials or existing users and provide on-boarding assistance
  • improve our help documentation with new artices, tutorials, how-to videos, etc
  • ocassionaly jumping on ad-hoc calls with customers to quickly fix issues, as necessary

What we're looking for

    have previous experience delivering excelent support experience
  • have a minimum 2+ years experience in Javascript and HTML
  • fluent in spoken and written English
  • be available to work around the North America Time Zones (GMT -3 to GMT -6)

To apply please contact us at jobs [at] firstpromoter.com